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Merchant Services Support
24/7 Toll Free Expert Customer Service
The services offered by Global Payments are
far more extensive than just terminal
deployment and shipping supplies. Our
high-security Terminal Download System (TDL)
captures location and terminal parameters,
builds an equipment inventory record, links
the parameter’s data to the software and
performs an entire download in minutes. This
type of high technology application ensures a
higher level of service and faster problem
resolution. Other services include:
- Toll-free assistance, 24 hours-a-day,
365 days-a-year through the Global
Payments’ Help Desk
- Online services provide accurate
diagnosis, issue tracking and problem
resolution
- Resolution of most software and hardware
questions with one call
- Customized reporting options
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Merchant
Services Reporting
Global Access @dvantage™
A web-based, transaction information management
tool
Global Access @dvantage is a secure, data
retrieval and management tool that provides online
access to transaction, payment, and reporting
information for customers using Global Payments'
transaction processing and merchant accounting
services. Using Internet Explorer™, customers can
quickly obtain critical business information with
"point and click" ease via a secure server
maintained and updated by Global Payments. To ensure
integral support, Global Payments offers
comprehensive customer service and online
documentation with Global Access @dvantage.
Global Access @dvantage offers Global customers
immediate, convenient and secure access to their
current and historical payment information.
Depending on the user's current service selections
with Global, three comprehensive modules are
accessible online through the Global Access @dvantage
portal:
- Transaction Information / Merchant
Masterfile
- Merchant Accounting
- Report Images</LI
With Global Access @dvantage, merchant customers
will have 24-hour access to research and reconcile
transaction and settlement information; confirm ACH
transfers; obtain statement information; and track
chargebacks and media retrievals to prevent revenue
loss from overlooked requests. Merchants will also
have the ability to export and print data and to
obtain downgrade reason descriptions.
Global Access @dvantage provides financial
institutions and Independent Sales Organizations
full control over merchant information with the
ability to manage merchant portfolio records,
conduct interchange research and verify
transactions. Financial Institutions can add or
update merchant/terminal information, as well as
view or print electronic images of pre-formatted
reports. Additionally, Global Access @dvantage
offers formatted screens to make adding, updating
and displaying merchant records an easy process.
Global Access @dvantage Features and Benefits
- Offers 24x7 convenience to obtain critical
and timely payment and reporting information
via state-of-the-art, secure server
- Offers Web site security along with ID and
password protection
- Uses a powerful search engine to locate a
specific transaction or set of transactions
- Performs transaction searches by card
number, partial card number, authorization
code, dollar amount, terminal number and many
other data elements
- Presents media retrieval information to
prevent revenue loss from subsequent
chargebacks
- Enhances merchant support with next-day,
online transaction data
- Offers flexibility in reviewing data
- Streamlines operations by eliminating
time-consuming manual lookup efforts
- Minimizes training requirements with
intuitive system navigation and search
features
- Gives "point and click" ease to
helpful documentation
- Offers online feedback to Global Payments
- Eliminates any requirements for periodic
application software updates
- Provides professional support services
including complete online documentation
- Gives access to multiple users per location
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